1.讓學生瞭解醫療品質之相關理論與重要性。 2.學習最新醫療服務與品質管理策略。 3.藉由標竿醫院參訪，使學生具備醫療品質管理的核心理念與手法。
1.Understanding the theories and importance of qality management in hospitals; 2. Learning modern strategies in healthcare services and quality management; 3. Visiting the benchmarking hospitals to know the core concepts and skills in quality management.
先修科目Prerequisites
無
None
教學方式Teaching Methods
講課
Lecturing
小組討論、腦力激盪(如案例討論、電影欣賞等)
Group discussion, Brain storming, e.g., Case study, Event discussion, Movie review
業師協同教學
Teaching collaborated with industry
企業參訪、見實習
Industry visiting, Clinical observation, Internship
評量方式Assessment
期末筆試
Final exam
專題報告
Project report
小組上台報告
Group oral report
出席狀況
Class attendance
課堂參與與表現
Class involvement
課堂參與(class participation)20%; 個案報告(case presentation)30%; 期末考(final exam)50%
參考書目Reference
1. American College of Medical Quality: Medical Quality Management: Theory and Practice; Jones & Bartlett Pub, 2009
2. Morfaw, John Ngosong: Total Quality Management: A Comprehensive Strategy toward the Implementation of an Effective and Efficient Healthcare Deliverys. Rowman & Littlefield Pub Inc., 2006.
3.鍾國彪等合著，醫療品質管理， 台中: 華格那企業，2018。
4.朱樹勳，醫療機構品質與病安管理- 理念與實務， 台北: 華杏， 2011
5. 趙子傑, 實用醫療品質管理學，台北: 華杏， 2013
6. Class teaching handout.
教學進度Course Schedule
2021/03/04 Introduction to Health Care and Quality
Introduction to Health Care and Quality
蔡文正(Tsai, Wen-Chen) 2021/03/11 Medical Malpractice and Quality Management
Medical Malpractice and Quality Management
蔡文正(Tsai, Wen-Chen) 2021/03/18 Customer Concept within CQI
Customer Concept within CQI
蔡文正(Tsai, Wen-Chen) 2021/03/25 Concept of Total Quality Management
Concept of Total Quality Management
蔡文正(Tsai, Wen-Chen) 2021/04/01 Quality Indicators and ISO Standards
Quality Indicators and ISO Standards
蔡文正(Tsai, Wen-Chen) 2021/04/08 Six Sigma and Application in Health Care
Six Sigma and Application in Health Care
蔡文正(Tsai, Wen-Chen) 2021/04/15 失效模式與效應分析
Failure mode and effect analysis
蔡文正(Tsai, Wen-Chen) 2021/04/22 期中考週
Midterm Exam Week
蔡文正(Tsai, Wen-Chen) 2021/04/29 創造令人感動的服務品質
Designing Impressive Qualities of Health Care Service
劉淳儀 2021/05/06 顧客滿意度調查之理論與實務
Survey of Customer Satisfaction: Theory and Practice
劉淳儀 2021/05/13 作業合理化與標準化及常用品質管理手法介紹
Rationalization and Standardization of Operating Procedure for Health Care and Basic Tools of Quality Management
劉淳儀 2021/05/20 醫院評鑑與教學醫院評鑑
Hospital Accreditation and Teaching Hospital Accreditation in Taiwan
劉淳儀 2021/05/27 國際醫療評鑑(JCI評鑑)經驗分享
Joint Commission International (JCI) Accreditation
劉淳儀 2021/06/03 醫療品質管理專案報告(1)
Quality Management Project Report (1)
蔡文正(Tsai, Wen-Chen) 2021/06/10 醫療品質管理專案報告(2)
Quality Management Project Report (2)
蔡文正(Tsai, Wen-Chen) 2021/06/17 醫療品質管理專案報告(3)
Quality Management Project Report (3)
蔡文正(Tsai, Wen-Chen) 2021/06/24 期末考
Final exam
劉淳儀 2021/07/01 標竿學習參訪
Benchmarking visit
蔡文正(Tsai, Wen-Chen)